Last updated: September 8, 2026
We pack every XINGNEST order with care. We currently ship to eligible addresses in the United States, with final availability confirmed at checkout.
Order processing
In-stock orders are normally prepared within 2–4 business days, excluding weekends and public holidays. Orders placed during launches, promotions, or peak periods may require additional time. Separate items in one order may ship in different parcels.
Rates and delivery estimates
Standard shipping is free for eligible United States orders. Available delivery services and estimated delivery times are shown at checkout based on the destination and parcel size. Estimates begin after dispatch and are not guaranteed. Oversized, restricted, or remote-area addresses may be unavailable or require additional time.
Tracking
When tracking is available, a shipping confirmation is sent to the email used at checkout. Carrier updates can take up to 48 hours to appear after the label is created. Use Track Your Order or contact us if tracking remains unclear.
Delivery address
Review your address carefully before completing checkout. Contact us immediately if a correction is needed. Once a parcel has been dispatched, we may be unable to redirect it. Reshipping charges caused by an incorrect or incomplete address may be the customer's responsibility.
Carrier delays
Weather, customs, holidays, carrier capacity, and other events outside our reasonable control may affect delivery. We will assist with available tracking and carrier enquiries, but delivery dates are estimates rather than guarantees.
International orders
International delivery is not currently offered through the online store. Any future expansion will be reflected in checkout and this policy before orders are accepted for additional destinations.
Lost or damaged parcels
If a parcel is marked delivered but cannot be found, check the delivery location and contact the carrier before reaching out to us. For loss or transit damage, submit the order number and relevant photographs through our contact page so we can open a carrier review and determine the next step.