物流政策

Last updated: September 4, 2026

We pack every XINGNEST order with care. Available destinations, delivery methods, and charges are confirmed at checkout.

Order processing

In-stock orders are normally prepared within 2–4 business days, excluding weekends and public holidays. Orders placed during launches, promotions, or peak periods may require additional time. Separate items in one order may ship in different parcels.

Rates and delivery estimates

Shipping charges and estimated delivery times are calculated at checkout based on destination, parcel size, and available carrier services. Estimates begin after dispatch and are not guaranteed. Oversized or remote-area deliveries may take longer or require an additional carrier service.

Tracking

When tracking is available, a shipping confirmation is sent to the email used at checkout. Carrier updates can take up to 48 hours to appear after the label is created. Use Track Your Order or contact us if tracking remains unclear.

Delivery address

Review your address carefully before completing checkout. Contact us immediately if a correction is needed. Once a parcel has been dispatched, we may be unable to redirect it. Reshipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Carrier delays

Weather, customs, holidays, carrier capacity, and other events outside our reasonable control may affect delivery. We will assist with available tracking and carrier enquiries, but delivery dates are estimates rather than guarantees.

International orders

Where international delivery is offered, the recipient is responsible for import duties, taxes, brokerage fees, and local requirements unless checkout states otherwise. These charges are set by local authorities and are not included in product or shipping prices.

Lost or damaged parcels

If a parcel is marked delivered but cannot be found, check the delivery location and contact the carrier before reaching out to us. For loss or transit damage, submit the order number and relevant photographs through our contact page so we can open a carrier review and determine the next step.