Last updated: September 8, 2026
We want you to feel confident choosing XINGNEST. This policy explains the working return and refund process for eligible purchases.
30-day return window
You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, unwashed, unaltered, and returned with its original packaging and any included parts or labels. Proof of purchase is required.
Start a return
Submit your order number, item, and reason through our contact page. Please wait for return instructions before sending anything; unauthorized returns may not be accepted. Items must be packed securely to prevent damage in transit.
Return shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and may be deducted from the refund. Original shipping charges are not refundable except where required by law or where XINGNEST made an error.
Items that cannot be returned
Gift cards, items marked final sale, used or altered products, and items damaged through misuse or improper care cannot be returned. Any additional product-specific exception will be clearly stated on the product page before purchase. Statutory rights remain unaffected.
Damaged or incorrect orders
Inspect your order promptly and contact us within 48 hours of delivery if an item is damaged, defective, or incorrect. Include the order number and clear photographs of the item, packaging, and shipping label so we can review the issue and offer an appropriate replacement, repair, or refund.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Please allow 5–10 business days after approval for your bank or card provider to post the credit. Processing time can vary by provider.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after fulfillment has started. Once an order has shipped, the standard return process applies.